SM
Sharon M
1 reviews | Active since Oct 2021
06 Oct 2021, 11:38
Debit Orders and Account Arrears
I'm highly disappointed with the efficiency at your company! For the past 2 months my debit orders have not been going off at the proposed date, which then puts me in arrears and then I have to call you guys with no one answering the lines or no assistance regarding what is happening! Ive never had this glitch before and now I have to wait for SMSes regarding payment. Id like assistance and knowledge regarding my account with you guys or Im seriously moving! Please intervene!
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WesBank's replyOfficial
06 Oct 2021, 15:25 Dear Sharon, We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
WesBank's reply06 Oct 2021, 15:25
Official
Dear Sharon, We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution