Debit orders

Debited for no vehicle, i am so disappointed on Wesbank vehicle department, my car was written off in July 2018 and i understand that Wesbank has to debit my account for that month But for August they again debited my account and when i called in i spoke to Ashley and before that they said miles is working with my file but i was the one who was calling Wesbank and the today i spoke to Ashley which she help me and gave me hope . She said i should go to nearest FNB branch to reverse it, when i got to FNB they told me that they cannot help me because they no longer reverse any debits. So i have nothing on my account as we speak and i still have debit orders that will have to come off tomorrow and FNB for any returned debit they charge you R100 and now i am going to lose R200 for FNB wesbanks falt. When i spoke to Yumna she said she know nothing now i am very disappointed and they cannot help me for today.