MS
Marnus S
1 reviews | Active since Apr 2022
30 Apr 2024, 10:56
Debit order run on closed account
I have been trying to talk to a human being at Wesbank for days now, but I’m just being sent around or stuck waiting for an agent. Despite my loan account being closed on the 25th, Wesbank still ran my debit order on the 26th.
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WesBank's replyOfficial
30 Apr 2024, 12:11Dear Marnus S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply30 Apr 2024, 12:11
Official
Dear Marnus S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution