LR
Lynele R
1 reviews | Active since Jan 2020
03 Dec 2020, 08:53
Debit order NOT reversed !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
A debit order amount of R**** was taken off my account on 28/11/2020, I sent Wesbank the proof of settlement that was done on 24/11/2020, I was told that the money will be reversed. It's the 3rd of December and I have not received the reversal. I have never missed a debit date etc so cannot understand why im being treated this way. I follow up daily regarding this query and the response time is extremely poor!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would like solid feedback with a date on when I will receive my money !!!!!!!!!!
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Replies (2)0
Replies (2)
WesBank's replyOfficial
03 Dec 2020, 13:44Dear Lynele Rajiah,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply03 Dec 2020, 13:44
Official
Dear Lynele Rajiah,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
LR
Lynele R's updateReviewer Update
25 Dec 2020, 21:51After posting this review
I was contacted and the money was debited within minutes ...
Definitely made up for the bad Service initially given
I was contacted and the money was debited within minutes ...
Definitely made up for the bad Service initially given
LR
Lynele R's update25 Dec 2020, 21:51
Reviewer Update
After posting this review
I was contacted and the money was debited within minutes ...
Definitely made up for the bad Service initially given
I was contacted and the money was debited within minutes ...
Definitely made up for the bad Service initially given