JS
Jaco S
1 reviews | Active since Jan 2013
27 Oct 2021, 08:38
DEBIT ORDER mess
Wish I could rate Wesbank 0 stars.
Their service is shocking. They tell me that my installment is due on the 24th but I pay on the 25th of each and every month. So my latest debit order did not go through because they took the money on the 23rd.
This is ridiculous - I mean they know when I receive my salary and then they still want to take it off earlier. Then you get harassed by their collections department instead of them re-running the debit order on the CORRECT date.
They treat you like a non-valued customer.
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WesBank's replyOfficial
27 Oct 2021, 09:20Dear Jaco Swart,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply27 Oct 2021, 09:20
Official
Dear Jaco Swart,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution