HF
Haylene F
1 reviews | Active since Dec 2022
07 Dec 2022, 11:07
Debit order going off after Settlement paid
If I could give zero stars I would.
My husband paid the settlement on one of his vehicles, proof of payment was sent but the debit order still went off at the end of the month.
A query was made to rectify this, documents and proof of payment was sent AGAIN, thus far we have had no response and cannot get through to any telephone lines, Account Enquiries: 0861-288-272, New Business Enquiries: 0861-137-137 or Arrears: 0861-429-429.
Emails are not responded to, we have logged a formal complaint.
What a terrible experience! I have purchased a new vehicle and did not go with Wesbank.
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WesBank's replyOfficial
07 Dec 2022, 11:37Dear Haylene F,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply07 Dec 2022, 11:37
Official
Dear Haylene F,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution