1 reviews | Active since Dec 2011
Debit Order Change
I have been trying since 5 Feb 2106 to change my debit order from ABSA to Capitec.<br> <br> Send an e-mail to request it and got a response that they still need some documentation which I send through.<br> <br> They again debited the old account costing me money and a bad credit score because ABSA send it back. When I spoke to a consultant she said they cannot change it, because the bank now need three months statements or a letter from the new bank.<br> <br> The email I received from Wesbank specifically say: \A stamped bank statement or a stamped bank account confirmation letter is required for account verification.\"<br> <br> I did send the stamped bank statement.<br> <br> Why can't they just change the <br> "
Thank you for sharing your concerns affording us the opportunity to assist. Our service centre has communicated with you regarding the debit order and we sincerely apologise that these changes you had requested, were not made. This has been highlighted to the relevant management to address with the staff involved.
Your details have since been amended and we thank you once again for bringing this to our attention.
Kind regards
WesBank
Thank you for sharing your concerns affording us the opportunity to assist. Our service centre has communicated with you regarding the debit order and we sincerely apologise that these changes you had requested, were not made. This has been highlighted to the relevant management to address with the staff involved.
Your details have since been amended and we thank you once again for bringing this to our attention.
Kind regards
WesBank