Dear Hellopeter I am Miss Nqobile V

Dear Hellopeter I am Miss Nqobile V. Nkosi ( ***) I took a loan with Wesbank, in April I took another loan with Nedbank and consolidated both my loans with Wesbank. But in May Wesbank continues to debit on the 15th of May and I was surprised by the debit from them the running balance of R8000 shown on my statement. I then settled the balance of R8000 with them because I thought Nedbank maybe failed to pay the entire amount I was owing Wesbank. Few days later they sent me an email saying I have a refund due to me but in order for me to receive my refund I need to send them proof of settlement of my loan, bank statement and ID copy of which I did but till today I never received a reply from them. What angries me mostly is that this month again Wesbank debited on my account and I dont know for what reason because I no longer owe them but they are the one the owe me a refund. They unouthorised debit order this month bounced and caused me unecesarry fee on my account. I had tried seberal times to call them but they forver keeping waiting Please help me Kind regards