Dealership Error

I am writing to formally lodge a complaint regarding a serious case of dealer misrepresentation involving my company’s financed vehicle.

Vehicle: Suzuki XL6 Dealer: Jetour Edenvale (Mobi-Care Auto) Name of Company: RB Manuel Solutions

1. Misrepresentation by the dealership

The dealer advertised and sold the vehicle to me as a 2023 Suzuki XL6. However, they submitted the finance application to your institution incorrectly as a 2025 model, which resulted in the approval being granted.

The dealership admitted this error only after the finance was already approved and the funds were paid out. ( Signed ownership 3 weeks)

2. Dealer attempting to force cancellation

On Friday, the dealership contacted me and demanded R45,000, claiming there was “no other option”, and stated that they would come fetch the vehicle. This is unacceptable, *********, and a breach of the Consumer Protection Act.

I have been in lawful possession of the vehicle for two weeks, and I sold my previous vehicle based on this transaction. I am now left completely stranded due to the dealer’s misconduct.

3. Request for immediate intervention

I respectfully request that the bank:

Open a formal investigation into the misrepresentation by the dealer.

Suspend any cancellation or repossession actions until the matter is resolved properly.

Confirm that I am not liable for any losses or penalties caused by the dealer’s incorrect submission.

Engage with the dealer to correct the deal, or guide the correct legal process to unwind the transaction if required.

4. My position

I did not misrepresent anything. I acted in good faith, based on the dealer’s advertised information. The dealer’s error should not result in me being stranded without a vehicle or being pressured into paying R45,000.

Please treat this matter with urgency and provide me with a written response confirming the steps the bank will take.

I am Stranded because i sold my vehicle.