LM
Leigh M
1 reviews | Active since Sept 2019
08 Sept 2021, 10:04
DEAF RIGHTS VIOLATED!!!
As a Deaf person, my rights has been violated. WesBank kept sending me messages demanding payment (I have already surrendered the car since I am unemployed - I understood about the shortfall) I have requested statement. Did not receive 1. Wesbank phoned, my husband answered, they refused to give information and he has explained that I am Deaf and is standing next to him. My husband phoned, they gave him information, although I was not standing by him during the call. I lodged a complaint through them. They said they don't give out information but they already did!!!!!
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
08 Sept 2021, 12:25Dear Leigh M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply08 Sept 2021, 12:25
Official
Dear Leigh M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
LM
Leigh M's updateReviewer Update
08 Sept 2021, 13:25Thank you for the reference, but my point is i feel very violated! my information has been given out by the person name Andrew. i want an email of a direct person to handle the matter not being kept handing over to someone else.
LM
Leigh M's update08 Sept 2021, 13:25
Reviewer Update
Thank you for the reference, but my point is i feel very violated! my information has been given out by the person name Andrew. i want an email of a direct person to handle the matter not being kept handing over to someone else.