TM
Tshudufhadzo M
1 reviews | Active since Jul 2011
28 May 2015, 16:16
DCA fee
I am a Wesbank customer and have been paying my monthly installment via EFT. What Wesbank has resorted to as a means to skin their customers. My installment date is the 20th of every month. My account is up to date and has been for the last 7 months. I generally pay my account a day or two after the 20th and it has never been a problem with Wesbank. What they do now is if your account is overdue by 2 to 3 days it is handed over to their collections agency. The collections agency immediately charge you a fee called DCA of R463.98 and this is added to your balance. When you pay your installment of day 4 it is your normal installment plus the DCA fee. Technically they are allowed to do this as you have agreed an installment date with them, however, to be treated as a full defaulter after just 3 days on an up to date account is heavy handed. This is an elaborate skim to make money out of their book. They fully own the collection agency that does this on their behalf.
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WesBank's replyOfficial
28 May 2015, 17:07Hello Vhadau82,
Thank you for bringing this matter to our attention.
As confirmed with you telephonically, the Bank does allow our customers an extended grace period over which they can recover the outstanding arrear position however the number of days applicable thereto are fixed over the contract period to mitigate the risk implications. Once these days are depleted, the system automatically escalates the account for corrective action. We have reversed an amount equivalent to the DCA collection penalty for this instance as a gesture of goodwill and recommend that we rather change the due date to a more suitable date to make provision for possible transfer delays. We hope that in doing so, our efforts will restore your faith in our organization.
We hope that this is in order and assure you of our best intentions.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
As confirmed with you telephonically, the Bank does allow our customers an extended grace period over which they can recover the outstanding arrear position however the number of days applicable thereto are fixed over the contract period to mitigate the risk implications. Once these days are depleted, the system automatically escalates the account for corrective action. We have reversed an amount equivalent to the DCA collection penalty for this instance as a gesture of goodwill and recommend that we rather change the due date to a more suitable date to make provision for possible transfer delays. We hope that in doing so, our efforts will restore your faith in our organization.
We hope that this is in order and assure you of our best intentions.
Yours sincerely,
WesBank
Best regards,
WesBank's reply28 May 2015, 17:07
Official
Hello Vhadau82,
Thank you for bringing this matter to our attention.
As confirmed with you telephonically, the Bank does allow our customers an extended grace period over which they can recover the outstanding arrear position however the number of days applicable thereto are fixed over the contract period to mitigate the risk implications. Once these days are depleted, the system automatically escalates the account for corrective action. We have reversed an amount equivalent to the DCA collection penalty for this instance as a gesture of goodwill and recommend that we rather change the due date to a more suitable date to make provision for possible transfer delays. We hope that in doing so, our efforts will restore your faith in our organization.
We hope that this is in order and assure you of our best intentions.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
As confirmed with you telephonically, the Bank does allow our customers an extended grace period over which they can recover the outstanding arrear position however the number of days applicable thereto are fixed over the contract period to mitigate the risk implications. Once these days are depleted, the system automatically escalates the account for corrective action. We have reversed an amount equivalent to the DCA collection penalty for this instance as a gesture of goodwill and recommend that we rather change the due date to a more suitable date to make provision for possible transfer delays. We hope that in doing so, our efforts will restore your faith in our organization.
We hope that this is in order and assure you of our best intentions.
Yours sincerely,
WesBank
Best regards,