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Terryanne T

1 reviews | Active since Jun 2010

01 Nov 2016, 14:15

DCA COMMISSION

<p>In June 2016 my debit order was put on hold, WITHOUT CONSULTING ME, whilst my faulty leisure item be exchanged for another and for the new item to be registered. <br />I do not understand why I was charged DCA commission and interest on something I did not request? <br />I gave no person permission to place my debit order on hold and thus I should not be held liable for charges. <br />Please reverse these fees.</p>

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Replies (2)
WesBank
WesBank's reply02 Nov 2016, 15:30
Official

DearTerryanne,

We thank you for allowing us the opportunity to investigate your concerns.

We have referred the matter to the relevant finance management and feedback will be provided to you accordingly.

We trust that you find the above in order.

Kind regards,

WesBank

Best regards,

WesBank
WesBank's reply02 Nov 2016, 15:30
Official

DearTerryanne,

We thank you for allowing us the opportunity to investigate your concerns.

We have referred the matter to the relevant finance management and feedback will be provided to you accordingly.

We trust that you find the above in order.

Kind regards,

WesBank

Best regards,