UM
Umar M
1 reviews | Active since Aug 2013
04 Jun 2020, 15:40
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I signed a contract with them regarding the financing of the vehicle and have been paying my installments every single month. This month I had a look at my statement and all of a sudden the repayment term increased 1 month and also the amount payable. How is this even legal when it is not what I signed for?
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Umar M's updateReviewer Update
04 Jun 2020, 15:41I forgot to mention, I sent a query through to them, but that went unanswered.
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Umar M's update04 Jun 2020, 15:41
Reviewer Update
I forgot to mention, I sent a query through to them, but that went unanswered.
WesBank's replyOfficial
04 Jun 2020, 16:01Dear Umar,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply04 Jun 2020, 16:01
Official
Dear Umar,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution