DAY LIGHT *******: REFUND PENDING

I have been paying my account from 2017 in advance to August 2022 with +-R70 extra thus 73 months. In the interim I was also making Cash payments in order to pay up before 73 months. To my surprise the billing continued until last month. I spoke to a guy in the accounts department who advised I am indeed in advance and I should request a refund from service department. ASANDA who was *********** **** to me and said there's no such refund. I don't know if her Maths capability is close to negative zero or even worse. I DEMAND MY REFUND IN FULL AND I WENT THROUGH MY RECONCILIATION WESBANK OWES ME MONEY!!! I DEMAND MY HARD EARNED MONEY. IF I WAS IN ARREARS WESBANK WAS GONNA BE SO QUICK TO REPOSSESS MY CAR!!! I WANT MY MONEY BANK.