wJ
willem J
1 reviews | Active since Sept 2015
08 Sept 2015, 15:34
d-regeistration now takes months and no longer day
no service at all<br> no follow up from wesbank side <br> **** service<br> <br> already been 24 hours and no call yet
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Replies (1)
WesBank's replyOfficial
14 Sept 2015, 13:50Hello willem@h,
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity, for which we humbly apologise.
A manager from the respective department has intervened and facilitated the necessary in terms of the pending insurance claim. Direct contact details have been provided for ease of reference and she will assist you promptly to ensure the success of the undertaking.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity, for which we humbly apologise.
A manager from the respective department has intervened and facilitated the necessary in terms of the pending insurance claim. Direct contact details have been provided for ease of reference and she will assist you promptly to ensure the success of the undertaking.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
WesBank's reply14 Sept 2015, 13:50
Official
Hello willem@h,
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity, for which we humbly apologise.
A manager from the respective department has intervened and facilitated the necessary in terms of the pending insurance claim. Direct contact details have been provided for ease of reference and she will assist you promptly to ensure the success of the undertaking.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity, for which we humbly apologise.
A manager from the respective department has intervened and facilitated the necessary in terms of the pending insurance claim. Direct contact details have been provided for ease of reference and she will assist you promptly to ensure the success of the undertaking.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank