GS
Gareth S
1 reviews | Active since Mar 2019
07 Mar 2019, 09:37
Customer Service - What is that?
You really need to work on customer service. I have sent numerous emails to you with no response at all on different queries. You should also change the 72hours waiting time to indefinite. You can take a page out of Nedbank and ABSA's books.
Also, what is the point of pre approved finance. You do the application and it provides you with 9.75%, the dealership contacts you and all of a sudden it's 12%.
Is the pre approved finance really based on your credit profile? If that is your excuse then why are you providing to vast different rates.
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
07 Mar 2019, 11:00Dear GarethJames
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CD7B.
Regards,
Tina Du Toit
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CD7B.
Regards,
Tina Du Toit
WesBank Service Resolution
WesBank's reply07 Mar 2019, 11:00
Official
Dear GarethJames
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CD7B.
Regards,
Tina Du Toit
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CD7B.
Regards,
Tina Du Toit
WesBank Service Resolution
GS
Gareth S's updateReviewer Update
08 Mar 2019, 15:08Was given your word about my refund being logged and on the roll for today. Still nothing.
GS
Gareth S's update08 Mar 2019, 15:08
Reviewer Update
Was given your word about my refund being logged and on the roll for today. Still nothing.