ML
Mariesa L
1 reviews | Active since Oct 2010
17 Nov 2021, 06:46
Customer Service non-existent
I'm trying to contact Wesbank since 15 September 2021 by sending numerous emails, contacting them via their help centre as well as Facebook messenger. My son also send a number of emails because he paid an amount to my Wesbank account to lower the high installments. We just never get any replies!!! I bet they will be very quick to respond if I don't pay. For such a big company I have no words to describe how their clients are treated. I'm Very disappointed!
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
17 Nov 2021, 08:53Dear Mariesa L,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply17 Nov 2021, 08:53
Official
Dear Mariesa L,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution