Customer Service Non-Existent

To be honest Wesbank dont even deserve a one star, I dont know whats up with the call center but looks like no one like the phone there, but funny enough when it comes to you owing them money they very very quick to give you a call the day after you forget to make payment.

Never the less Ive settled my account and was debited regardless ive submitted a 'request for refund' when I call to track the progress literally NOTHING, not a call back nothing just on the call for 30 minutes wasted all my airtime for not even a response. I recieved an automated email and thats all, no follow up mail they working on it NOTHING, all I can say is im glad ive settled the account and im never using wesbank again after this.