JM
Joseph M
1 reviews | Active since Sept 2013
07 Jul 2015, 11:05
Customer Service-Claim RVN03495s
I have a claim which according to my policy with Motorite it was not fully paid.I took my vehicle into Steve's Auto Clinic where upon diagnostic process the Service Technician advised that the Electric Coils & the Fuel High Pressure pump had to be replaced.Motorite only authorised R6000 for a claim totalling R12 961,45.I have covers of R6000 for each of the components in question and do not feel that the claim was fairly administered.I am of the believe that Motorite had pay fully for components that according to my policy benefits.
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WesBank's replyOfficial
07 Jul 2015, 12:19Hello Thabo Masilo,
Thank you for bringing this matter to our attention and after considering the concerns highlighted herein, we wish to respond as follows:
Every policy not only clarifies the parts that are covered but also the limitations of cover unless if same is expressly detailed in the appropriate policy schedule. The Warranty policy clarifies that its purpose is neither restorative nor does it serve to replace any serviceable items, 'wear and tear' deterioration arising through usage or age because this purpose is rendered by a maintenance plan.
We believe that it is every consumer's responsibility to safeguard the asset and their own interests through the appropriate coverage or allowances whenever appropriate coverage is waived.
Notwithstanding the above, we will forward your concerns to Motorite for revision and feedback will be provided accordingly.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and after considering the concerns highlighted herein, we wish to respond as follows:
Every policy not only clarifies the parts that are covered but also the limitations of cover unless if same is expressly detailed in the appropriate policy schedule. The Warranty policy clarifies that its purpose is neither restorative nor does it serve to replace any serviceable items, 'wear and tear' deterioration arising through usage or age because this purpose is rendered by a maintenance plan.
We believe that it is every consumer's responsibility to safeguard the asset and their own interests through the appropriate coverage or allowances whenever appropriate coverage is waived.
Notwithstanding the above, we will forward your concerns to Motorite for revision and feedback will be provided accordingly.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
WesBank's reply07 Jul 2015, 12:19
Official
Hello Thabo Masilo,
Thank you for bringing this matter to our attention and after considering the concerns highlighted herein, we wish to respond as follows:
Every policy not only clarifies the parts that are covered but also the limitations of cover unless if same is expressly detailed in the appropriate policy schedule. The Warranty policy clarifies that its purpose is neither restorative nor does it serve to replace any serviceable items, 'wear and tear' deterioration arising through usage or age because this purpose is rendered by a maintenance plan.
We believe that it is every consumer's responsibility to safeguard the asset and their own interests through the appropriate coverage or allowances whenever appropriate coverage is waived.
Notwithstanding the above, we will forward your concerns to Motorite for revision and feedback will be provided accordingly.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and after considering the concerns highlighted herein, we wish to respond as follows:
Every policy not only clarifies the parts that are covered but also the limitations of cover unless if same is expressly detailed in the appropriate policy schedule. The Warranty policy clarifies that its purpose is neither restorative nor does it serve to replace any serviceable items, 'wear and tear' deterioration arising through usage or age because this purpose is rendered by a maintenance plan.
We believe that it is every consumer's responsibility to safeguard the asset and their own interests through the appropriate coverage or allowances whenever appropriate coverage is waived.
Notwithstanding the above, we will forward your concerns to Motorite for revision and feedback will be provided accordingly.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank