B
Barry
1 reviews | Active since Aug 2022
05 Mar 2025, 13:48
Customer service can’t open a pdf ??
I’m currently being harassed about providing a proof of insurance which I have already done on multiple occasions with no resolution. The most recent interaction involved a representative advising that they cannot open a PDF file. Truly frustrating as I’ve been comprehensively insured since the day I signed the loan agreement. It’s no surprise Wesbank has such an atrocious rating here.
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WesBank's replyOfficial
05 Mar 2025, 14:06Dear Barry
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply05 Mar 2025, 14:06
Official
Dear Barry
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution