Customer Protection Plan - NO ASSISTANCE AT ALL!!!!!!!! TERRIBLE SERVICE

Item: WesBank
Rating: 1
Author: Chantel F

I have tried for over a month to get a customer protection plan on my car finance. Every time I phone they say they will get someone to call me back or they give me a number that is incorrect. They even told me to go back to the dealer where I bought the car.........this is ridiculous! Terrible terrible service!!!!!!!!!

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Replies (1)

WesBank's replyOfficial

17 Jun 2020, 08:14

Dear Chantel F,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply17 Jun 2020, 08:14

Official

Dear Chantel F,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution