Customer protection

I was contacted by Regent Insurance on Behalf of Wesbank for a policy. I was convinced into the policy by the call agent, being told I could cancel within 30 days and that I would have 6 weeks free cover. I subsequently cancelled and the premium was deducted off my vehicle finance. I called Wesbank and they said I had to get hold of Regent, which I did. Regent cancelled my policy and were supposedly were refunded (which seems to be lie on Regent's side). Wesbank advised that they had received no refund from Regent. Upon phoning Regent again I was told that Wesbank has to claw the money back. Me feeling is that Wesbank needs to choose carefully who represent them to their customers and the poor service that has ensued from both parties.