mJ
mallvyn J
1 reviews | Active since Jul 2015
07 Jul 2015, 08:28
Customer Care A Total Joke
I paid my car in full. All i need are registration documents. I have been struggling since the 11 June. I even had to Pay R500 in order to recieve them. I was told it would be sent by courier. Well im still waiting. Call centre is so unhelpful and agents are rude. Everytime i call agents give me a different story. All i need is the correct information and a tracking no.
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WesBank's replyOfficial
17 Jul 2015, 10:57Hello malvyn,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations. In this instance however, the delays experienced could not be helped because we had to request a duplicate of the original NaTis certificate before the same could be sent to you through UTI couriers with the reference WESBT***2 on 7 July 2015.
We trust that this is in order assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations. In this instance however, the delays experienced could not be helped because we had to request a duplicate of the original NaTis certificate before the same could be sent to you through UTI couriers with the reference WESBT***2 on 7 July 2015.
We trust that this is in order assure you of our best intentions at all times.
Yours faithfully,
WesBank
WesBank's reply17 Jul 2015, 10:57
Official
Hello malvyn,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations. In this instance however, the delays experienced could not be helped because we had to request a duplicate of the original NaTis certificate before the same could be sent to you through UTI couriers with the reference WESBT***2 on 7 July 2015.
We trust that this is in order assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations. In this instance however, the delays experienced could not be helped because we had to request a duplicate of the original NaTis certificate before the same could be sent to you through UTI couriers with the reference WESBT***2 on 7 July 2015.
We trust that this is in order assure you of our best intentions at all times.
Yours faithfully,
WesBank