CH
Charlotte H

1 reviews | Active since Jan 2012

24 Apr 2015, 14:00

Cust Service to link payment to correct account

My car is in arrears that is one issue, but there is a R 5100 payment made 29th January on my old car account *** that is not reflecting on the correct vehicle.<br> I have phoned in 3 times since last week and this week for that to be linked to the correct account which is ***. Three different agents phoned me and have not successfully linked this payment.<br> How many people does it take to link a payment? I want this done asap, you are charging me interest on a payment that has been made ! Contact me asap and sort this out.

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Replies (1)
WesBank
WesBank's reply28 Apr 2015, 07:33
Official
Hello chorne,

Thank you for your concerns highlighted. We were unable to reach you telephonically and have sent you an e-mail with direct contact details regarding the matter.

Please accept our apology for the delay in transferring the payment.

Kind regards,
WesBank