SK
Sandra K
1 reviews | Active since Sept 2019
24 Dec 2025, 05:28
CRSE9965 | DOUBLE DEDUCTION DEBIT ORDER
Wesbank has this interesting habit of imposing an early debt order a week before the mandated debit order every December. If there is moneyi n your account, off it goes. Yo must go through 2 call centres to opt out. They then do a deduction irrespective on the 18th and also on the normal debit order date.
They apparently have a customer service and complaints resolution and escalations function, all which failed. Root cause analysis of issues and answering your questions is not part of their complaints processes.
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WesBank's replyOfficial
24 Dec 2025, 08:22Dear Sandra K,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply24 Dec 2025, 08:22
Official
Dear Sandra K,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution