****** and false promises
My name is Steven Mphephu, i called wesbank and talk to Mohamed in october 2018 asking for a discount to settle my acount and they offered me the discount to pay over 3 months which is november december and january they even sent me a settlement letter and i kept my promise by paying the agreed amount but now they dont want to give me the paidup letter instead they busy calling me asking me to pay R26000 more, all i want is a paidup letter and for them to update my itc, some lady by the name Maria called me today 24/01/2019 around 09:50am and hung up the phone on me and thats the experience i always get when i try to call wesbank i asked to talk to mohamed or mpho since i made the agreement with them but no one wants to transfer me to them or give me their numbers, why is it so difficult to get a letter to say i finished paying my account?????????
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS89568.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS89568.
Regards,WesBank Service Resolution