*****ed Car dealer

Item: WesBank
Rating: 1
Author: Abongile N

My mother is currently paying for a car that has been sitting in the garage for over 3 months now. The car was faulty from time of purchase but she did not know. The car dealer is giving her hell. Ombudsmen disregarded the case, the legal wise lawyer gave the case to a colleague who recently informed us that he can't assist us because the company where she bought the car is now their client. In all of this Wesbank has not been helpful although she has been calling and sending e-mails. I need Wesbank to handle this situation because we told we are not the only people experiencing this problem with the car dealer.

Helpful (0)

Replies (3)

WesBank's replyOfficial

17 Sept 2019, 10:08

Dear Abongile,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution

WesBank's reply17 Sept 2019, 10:08

Official

Abongile N's updateReviewer Update

17 Sept 2019, 10:34

Hi there,

Can I please get a time frame? This is really affecting my mother's health negatively and it's month end next week.

Thanks.

Abongile N's update17 Sept 2019, 10:34

Reviewer Update

Hi there,

Can I please get a time frame? This is really affecting my mother's health negatively and it's month end next week.

Thanks.

Abongile N's updateReviewer Update

17 Sept 2019, 13:34

Hi there Patience,

Please respond via e-mail so I can have proof of this communication and whatever outcome you shall provide. I wouId also llike for you to put in writing what you said to my mother over the phone.

Thanks

Abongile N's update17 Sept 2019, 13:34

Reviewer Update