hN
henrietta N
1 reviews | Active since Mar 2009
01 Feb 2016, 17:39
Credit card
I had a credit card with Wesbank which I decided to settle on 17/11/2015 and immediately called customer service and gave instruction for this account to be closed as soon as I had confirmation that the settlement amount of R6000-00 went through. to my surprise, I recently received a message from Wesbank informing me that that I am in arrears and the account will be handed over for collection and credit bureau will be notified of my slow or lack of payment. My ID is ***080, this account has never fell into arrears it is only now and all because of poor service.<br> <br> Best regards
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WesBank's replyOfficial
04 Feb 2016, 16:14Hello ditemane,
We acknowledge receipt of your complaint and thank you for affording us the opportunity to assist you.
We have been in contact with you and your paid up letters have been sent to you. Furthermore, an investigation is being carried out concerning the credit card reflecting on your Transunion profile, we will revert once we have conclusive feedback.
We trust that you find this in order.
Kind regards,
WesBank
We acknowledge receipt of your complaint and thank you for affording us the opportunity to assist you.
We have been in contact with you and your paid up letters have been sent to you. Furthermore, an investigation is being carried out concerning the credit card reflecting on your Transunion profile, we will revert once we have conclusive feedback.
We trust that you find this in order.
Kind regards,
WesBank
WesBank's reply04 Feb 2016, 16:14
Official
Hello ditemane,
We acknowledge receipt of your complaint and thank you for affording us the opportunity to assist you.
We have been in contact with you and your paid up letters have been sent to you. Furthermore, an investigation is being carried out concerning the credit card reflecting on your Transunion profile, we will revert once we have conclusive feedback.
We trust that you find this in order.
Kind regards,
WesBank
We acknowledge receipt of your complaint and thank you for affording us the opportunity to assist you.
We have been in contact with you and your paid up letters have been sent to you. Furthermore, an investigation is being carried out concerning the credit card reflecting on your Transunion profile, we will revert once we have conclusive feedback.
We trust that you find this in order.
Kind regards,
WesBank