Credit Bureau/ shortfall arrangement

Good evening

Last year around February 2020 I decided to handover the vehicle to Wesbank due to affordability purposes, I wanted to be able to pay the shortfall after they sold the car without my name being sent to the Creditors, the lockdown started while my car was taken and I kept on calling and to be told by Nokuthula that my account will not be taken to the creditors, I waited and waited for my car to be sold but everytime I made a call I was told that it will be sold after the restrictions gets lifted, and I was also told that my name will not be sent to the creditors, I waited again until June/July, I called around that time and I was told that the car was just sold recently and they were still going to inform me about the difference which I need to pay, but they only informed me when I called them, I was then sent a letter and was then expected to pay within 7 days or else my name will be sent to the creditors and be blocked to the creditors. I was then blocked due to the fact that I could not pay the shortfall that time as I was told wrong information from the beginning, if I was told that the shortfall will be needed same time when the car was sold or just after the car was sold I was going to think of something else, I am very disappointed in a way that the transaction was handled even though the car was voluntarily handed over to the bank, but it is not my fault that the lockdown made the car not to be sold on time, I am also disappointed in the fact that the people at Wesbank communicate different information and others that have communicated with me were not able to communicate in a proper manner and where also not able to give me the relevant information, kindly trace my calls made and also the emails which I have sent to enquire about the progress of the car as well as the after sale of the car, I need this matter to be resolved in an amicable manner, your response will be highly appreciated and please also acknowledge receipt of this complaint asap.

I need my name to be cleared from the credit bureau, I need the shortfall to be by the Wesbank and not the creditors, I am willing to pay the amount which is short, however my name has been tanished for something which could have been avoided and due to the miscommunication of the people that are working at the Wesbank and Nukuthula who was handling my account at first has made my name to be in bad records, I have been trying to take the loan in order to clear my name but due to bad credit score I cannot take any loan, I am told to pay first the shortfall and my name will be cleared, I need your serious response and intervention, I do not want to escalate the matter to the ombudsman of the banks, I just want to give you a chance of reconsidering the fact that I have also been paying the shortfall, however I see that I will not get anywhere since well I have also been trying to apply for the house bond but due to the fact that I have the shortfall which is under the credit bureau I cannot even qualify, the *********** staff of Wesbank have made my name to be tanished for something which could have been avoided, I need this to be sorted ASAP, I also need to get your response and I want to speak to the manager of the person who was handling my account, I want to clear my name, if you can just take back the money which I am owing you back to Wesbank than putting it to the credit bureau I will be pleased, I also have been trying to resolve this issue with the consultants of Wesbank but they are telling me that it is not possible without hearing the site of my story, I have made the mistake of taking the car back which is my biggest regret and now the worst part of everything is that my name is nolonger in good books just for me to send back the car, if the transaction went well, I was supposed to have been told that I will be liable for shortfall and I'll result in my name being sent to the credit bureau if I do not pay within the given date and time, i need your response.