1 reviews | Active since Jul 2015
**** service!!!
I'VE just started a new job and it turns out we get paid right at the end of the month. I happened to miss a debit order on the 27/06/15 and got a sms from my bank to notify me on the 29/06/15 that a transaction did not go through. I called wesbank to ask if the transaction did indeed go through or not and the lady I spoke to told me shes not sure at that moment, she told me her system updates every 48 hours and that I should call back on Thursday 02/07/15 to confirm if payment was made or not. On Thursday the 02/07/15 I get a call from one of the wesbank employees who happens to be in the debt collection department, the gentlemen tells me my account has been handed over due to missing payment.. now this naturally came as a surprise to me for obvious reasons. I am now told that I have to pay an extra R300 because they start charging me for missing payment from the 27/06/15 when the debit order was meant to go off. I take full responsibility for not making sure there was enough money in my account when the debit orders went off, now what am annoyed at is why this was not communicated to me on Monday the 29/06/15 of June when I called and inquired about the payment. Disappointed!!!
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for your poor service experience.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations.
A manager has contacted you subsequently to acknowledge that your concerns have been heard and has assured you that we will reverse any penalties that accrue on the account for this incident in view of the apparent disservice.
We trust that this is in order and hope that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for your poor service experience.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations.
A manager has contacted you subsequently to acknowledge that your concerns have been heard and has assured you that we will reverse any penalties that accrue on the account for this incident in view of the apparent disservice.
We trust that this is in order and hope that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank