**** service

Very discussed with Wesbank customer service. I have been on maternity leave since end of Jan and have not been receiving my full salary until August.

I have spoken to Webank each and every month sometimes more than once a month.

I have made arrangements to pay off the arrear amounts from August when I am back at work. The wesbank agent that phoned said to me they accept the arrangement and will phone me in August to hear from me how much I will pay extra every month.

At the end of July I get a phone call from a person that told me they work for wesbank they are at my house to collect my vehicle I was very shocked and phoned Wesbank immediately the next day. They said to me they can’t go into my account to see what is going on I must phone the person that works on my account. I phoned and he did not even know who I am and very rudely ask me who gave me his number. He threatened me and told me I have to pay after I said I have an arrangement with Wesbank. At the end of August I made a payment of R3000 and did not hear from them until Friday when I was told if I don’t pay the full arrear amount I have to surrender my car today. I couldn’t a speak to the lady so my husband phoned her and said to her he doesn’t understand that if you have an arrangement with Wesbank that they can do this. She advised me to speak to Wesbank and tell them that we have and arrangement and they need to sort it out she will give us until Wednesday then we should have an answer.

I can’t understand how Wesbank can be so inconsiderate and doesn’t care about people’s personals situations. It is not like I can’t afford the car when I was on maternity leave I could only afford to pay one account I have made sure to pay my car first but then my other accounts got behind and in order for me to keep everyone happy I had to pay them to and that is why I became behind.

I would really appreciate it if you can sort this out.

Kind Regards Lizell ****r