JK
Johan K

1 reviews | Active since Aug 2014

24 Apr 2020, 16:31

Covid19 relief, *********** service and always slow.

I have been waiting for a few weeks now. My family memebers and friends that have app**** after me have been approved before me. They got 3 month payment holidays.

All I get is a loan I must take up?? Ican not afford to take out a new loan to cover my debit orders. I have made contact with my private banker, whim is ***********.

After lockdown Inwill need to catch-up on other payments too. I won't have money to pay that loan back too.

I will definitely switch banks of I am not helped within 48hours. This is onsurd!

And I am serious about switching banks.

0
Replies (1)
WesBank
WesBank's reply28 Apr 2020, 09:29
Official
Dear Johan K,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution