COVID19 Relief

Seriously Wesbank is treating us badly. Other banks arranged payment relief with their clients over a phone call but we were supposed to apply for it and the process of being approved is very slow. Yes I am employed and my salary is not affected but my small business is affected and for that reason, I do qualify for the relief fund. I provided all my proof but my status is pending approval and the debit order went off already. If you approve my application are you going to reverse the debit? It is not like we said we won't pay you back the money.