CF
Celeste F

1 reviews | Active since May 2021

18 May 2021, 10:10

COVID - Wesbank slaps Court order to repossess vehicle but not assisting in payment plan.

During Covid last year Wesbank did nothing to assist in payment relief. Feb 2021 the gave my mother a 72 year old over to Recovery companies for a lousy outstanding balloon payment.

They threatened and insulted my mother.

The outstanding amount today is R29 000 and she is being issued with a Court order -

NO ONE wants to assist as she can pay the remaining amount but they want the vehicle. she is also flagged that ALL the recovery companies across SA can threaten her. I have emails requesting assistance to WESBANK and all recovery companies but they say sorry they not helping.

the Recovery companies states in the files given to bank that we are hiding vehicle and lying and dont want to work together with the Bank.

REALLY???????? we dont want to work with the bank. all the press releases they give is a load off bull. they contradicting themselves in wanting to help. https://debtfreedigi.co.za/car-repossession-by-non-sheriffs-is-*******/

Please contact me so that I can give you ALL the correspondence of the last 5 months.

0
Replies (2)
WesBank
WesBank's reply18 May 2021, 10:25
Official
Dear Celeste F,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution
CF
Celeste F's update21 May 2021, 09:54
Reviewer Update
I received a phone call from Reginald Jacobs this morning. Very friendly and professional and he assisted us with our dilemma.
Thank you Clara
Thank you Reggie I appreciate it.

Thank you Wesbank.