HB
Hazel B

1 reviews | Active since Nov 2015

09 Jul 2020, 10:11

COVID RELIEF WASTE OF TIME

PATHETIC SERVICE!!!

I app**** for relief in March and have had to chase Wesbank down and have not once been contacted by them for assistance. We are now approaching the end of July and am being told that there is probably a "back log". There must be billions of people under Wesbank for them to have a backlog this size. I bank with ABSA who have contacted me every step of the way and actually made sure they have aided during these tough times. This is unreal!

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Replies (1)
WesBank
WesBank's reply09 Jul 2020, 11:15
Official
Dear Hazel,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution