RA
Ronald A
1 reviews | Active since Dec 2014
27 May 2020, 09:16
Covid relief Fail
Good day
I app**** for covid19 relief and was approved on my 2 car loans
I received both signed addendums and assumed as per the new agreements that my account would not be debited. However this morning my account was debited.
I called customer services and they advised they had no evidence that I was approved and told me to email the email address that sent me the agreements: ***. How can I email noreply!!!! The agent then transferred me to collections who also advised that they had nothing on record.
How is this possible?
Ronald Attridge
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
27 May 2020, 10:15Dear Ronald,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply27 May 2020, 10:15
Official
Dear Ronald,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
RA
Ronald A's updateReviewer Update
27 May 2020, 10:52Good day please see attached
Please advise if the installment you debited will be refunded? And if the installment for the Jeep Compass will be cancelled???
Guys I really need more detailed feedback
Kind regards
Ronald
On Wednesday, May 27, 2020, Hogins, Zabonize Octavia <***> wrote:
Good day Mr. Attridge We are pleased to confirm that your applications for relief related to COVID-19 has been provisionally approved. Kindly provide me with the signed addendums that you have completed for both accounts. Once the addendum is received the account will be tagged and the debit order will be changed to cash, as soon as the restructuring is done the account will be updated accordingly. | | | Kind regards,
| | Zabonize Hogins
| | Service Resolution Consultant
| | WB Motor
Please advise if the installment you debited will be refunded? And if the installment for the Jeep Compass will be cancelled???
Guys I really need more detailed feedback
Kind regards
Ronald
On Wednesday, May 27, 2020, Hogins, Zabonize Octavia <***> wrote:
Good day Mr. Attridge We are pleased to confirm that your applications for relief related to COVID-19 has been provisionally approved. Kindly provide me with the signed addendums that you have completed for both accounts. Once the addendum is received the account will be tagged and the debit order will be changed to cash, as soon as the restructuring is done the account will be updated accordingly. | | | Kind regards,
| | Zabonize Hogins
| | Service Resolution Consultant
| | WB Motor
RA
Ronald A's update27 May 2020, 10:52
Reviewer Update
Good day please see attached
Please advise if the installment you debited will be refunded? And if the installment for the Jeep Compass will be cancelled???
Guys I really need more detailed feedback
Kind regards
Ronald
On Wednesday, May 27, 2020, Hogins, Zabonize Octavia <***> wrote:
Good day Mr. Attridge We are pleased to confirm that your applications for relief related to COVID-19 has been provisionally approved. Kindly provide me with the signed addendums that you have completed for both accounts. Once the addendum is received the account will be tagged and the debit order will be changed to cash, as soon as the restructuring is done the account will be updated accordingly. | | | Kind regards,
| | Zabonize Hogins
| | Service Resolution Consultant
| | WB Motor
Please advise if the installment you debited will be refunded? And if the installment for the Jeep Compass will be cancelled???
Guys I really need more detailed feedback
Kind regards
Ronald
On Wednesday, May 27, 2020, Hogins, Zabonize Octavia <***> wrote:
Good day Mr. Attridge We are pleased to confirm that your applications for relief related to COVID-19 has been provisionally approved. Kindly provide me with the signed addendums that you have completed for both accounts. Once the addendum is received the account will be tagged and the debit order will be changed to cash, as soon as the restructuring is done the account will be updated accordingly. | | | Kind regards,
| | Zabonize Hogins
| | Service Resolution Consultant
| | WB Motor