Covid NON relief

I have requested help from Wesbank since the beginning of the pandemic. I am unable to fulfill my full car installments and have asked if I may make an arrangement to pay some of the money and I have just been told if I don't settle in full they are not interested. The whole world is in a shambles and they can't find it in their hearts to help a 13 year old client who has always paid installments and never failed until covid. I am so disappointed in this behavior, I will never again use Wesbank to finance any of my vehicles, and there will be more vehicles. I spoke to Hilda Magagula and asked for the details of management or the CEO of lending and she will not give me his name. This kind of treatment at this time is a really sad reflection on how the FNB and Wesbank really do not care for their clients, only for the money they gain from them.