COVID EXCUSE- TO NOT HELP ME TELEPHONICALLY WITH A PERSON!!

It is poor service when you have a customer service centre yet there is no service except a machine unable to answer your question pertaining to settlement as there is no digital number response for it!! We as customers pay your salaries yet we mean nothing during COVID always the excuse for long queues delay in answering etc..but they have no HUMAN option to talk to how convenient!! I am trying to settle my outstanding balance on my car. The reference which they provide is not accepted on the EFT PLATFORM and every time I try load the payment it throws out THERE REFERENCE NUMBER WHICH I INSERTED. Is this a **** to charge more interest or another attempt to delay settlement so they can charge us more!!! Come on Wesbank is this how you treat faithful non defaulting customers of yours for YEARS. Just shocking to think we play a part in paying your salaries, we grwo your business but we HAVE TO DEAL WITH THIS FRUSTRATION!!! Call me!!!