Covid Assistance - poor service

Most useless service ever. After applying for Covid assistance in April and completing all required documents. Wesbank confirmed I was approved. But debit order keep coming off. So I mailed again and once again got approval. Then I called and spoke to the helpline and the finance department who also confirmed everything was in order.

And then yesterday once again the debit order comes off.

These companies are very quick to take your money but very slow to help a customer.