PC
Prenomen C

1 reviews | Active since Jul 2020

29 Jul 2020, 08:49

Covid 19 relief turned to be WesBank debt review

Just doing a follow up on my complain, Wesbank contacted me about covid 19 relief my Suprize is that they are talking about my other issue which was happened last year and is with legal so I’m bit confused how it link with covid 19 relief. No one asked to be affected by corona and is a government regulation for banks to help us so why Wesbank uses this opportunity to dig their old arrears from their clients why? I don’t really get what Wesbank is trying to do? Why they have to check our old arrears to help us on this covid relief, is this covid 19 here to review our debts?

This is not fair at all, there is Wesbank today because of us not because of employees but because of us who took their loan and they make profit so Wesbank must stop acting like if they are doing us a fever.

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Replies (1)
WesBank
WesBank's reply29 Jul 2020, 10:52
Official
Dear Prenomen C,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution