COVID-19 relief issues

I am honestly not impressed with your services. I had app**** for a COVID-19 relief in April and signed the amended contract in the beginning of May. But for some funny reasons you still debited my account in May and only gave me a relief for June. You then sent me several emails with a new contract expiry date that I didn’t sign, but you added an electronic signature on my behalf and said that the expiry date was wrong. You didn’t bother calling me to talk to me about the wrong contract. Instead you **********ly forged my signature in the new contract.

This is unacceptable.

Kindly explain to me why my contract has to increase by 3 months when you gave me one month relief?

I woke up to your SMS this morning that was telling me how you have been trying to contact me regarding the new contract yet I’ve never received a call from you. I know that I have been trying to contact you since you started bombarding my inbox with your new contract as I wanted to understand why there is a change and why the change is there because you didn’t provide me with the relief.

You have my numbers and the fact that you sent me an sms today shows that you could have taken initiative to call me.

PS- You customer service center never answers the phone.