Covid-19 relief fund decline

Im. Very disappointed in wesbank, i app**** for the Covid 19 relief fund for my financed car, it took them a month and 3 days to reply to my application, only to reply with a declining letter telling me to pay the installment i missed while i was waiting for feed back for my application. Thier decline is based on a bad credit record, i wasn't aware that Covid 19 only affected people with good credit records and people who are not in arears. Im very disappointed, i do not recommend anyone who wants to buy a car to use this bank. The pandemic affects everyone the rich and poor, good or bad credit record. In arears or not. The response time is even poor of the poorest. I don't see a point of them telling people to apply if they had to qualify to get it. I thought all you had to do was to submit proof that you are unable to earn an income during a certain period and you will be granted the fund but I was wrong its a different case