LB
Louis B
1 reviews | Active since Jun 2020
30 Jun 2020, 10:04
Covid 19 payment relief
Extremely poor service. I app**** for covid 19 payment relief and resieved a sms that I qualified and that I will receive terms and conditions that I must sign and send back. They send me another sms that they did not receive the terms and conditions yet. I mailed them again and explained that I did not resieve anything yet. No response as usual. This morning I resieved yet again a sms that I must pay a large amount emediately. I tried phoning them no luck I hanged up after 31 min. Send them a mail again with a screenshot that I tried getting hold of them.
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WesBank's replyOfficial
30 Jun 2020, 11:49Dear Louis B
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply30 Jun 2020, 11:49
Official
Dear Louis B
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution