COVID 19 PAYMENT HOLIDAY
In the beginning of lockdown I app**** for a payment holiday on all my accounts due to the financial loss I went through.MFC vehicle account was approved, Standard bank bond has been aproved. 3 Bonds with Nedbank has been approved.
FUNNY, wesbank never came back with an answer. Last week a lady with the name of SALLY called me wanting to reposes my vehicle. I explained to her what happened and she was going to send me an email with all the details. Not surprised at all that the email never materialised. a Third PARTY has been involved and they dropped of a letter saying they want to discuss the account?
WHY AM I NOT RECEIVING FEEDBACK FROM WESBANK DIRECTLY? I HAVE HAD NO FORM OF COMMUNICATION WHATSOEVER.
WILL SOMEONE PLEASE CONTACT ME AS I CANT AFFORD TO LOSE MY VEHICLE.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution