Covid 19 - no help

Hi Guys, we have app**** for covid 19 relief for the wesbank loan we have on the car. we have followed all the instructions as per emails. i am still waiting, this is 3 weeks later. all we get are emails stating we are looking at it, you have been pre approved etc etc. the debit order date is coming up really fast again, and there will be no money for it , hence the application for the 3 month relief