Covid-19 assistance no help at all for the elderly in GOOD standing :-(

My mother has sent the very same email requesting only a defferal of 3 months only on her vehicle finance. We all work reduced hours and are all affected by this as you know. Its been almost 3 weeks and she has not heard anything regarding this request. She dont use the app and dont want fnb loans. She just wants the 3 payments extended to the end of the term. I did mine with MFC amd it took one day for a new agreement to be sent to me. I don't know why this is taking so long. I have a sick dad with cancer in capetown getting a hellova big operation today the 21/04/2020 and we cannot loose our last food money this month due to a car repayment. Please urgently assist her by mooving the 3 installments to the end of agreement as mentioned by the CEO on the website. I have mentioned her details below and you will find that request in the emails approximately 20 times. Thank you very much. Shaun