Contradictory information.

Frederik Theunis Rossouw ID ***

I have app**** for Covid Relieve after my employer indicated that my income will be affected due to the pandemic. When my employer informed us that out income will be heavily impacted by this, I contacted Wesbank to advise them of this, and that I would prefer to apply for the Covid relieve option Wesbank advertised. I provided all my information to the lady that contacted me, only to find out, a month later, that my request was not approved. I appealed this and a week later a woman phoned me and arranged telephonically that I would only have to pay R2500 for the next 2 months. I have also changed my insurance to another company and it appears that Wesbank has not updated their record. I received a SMS today to indicate that my Covid relieves request was declined. How can this be when I made telephonic arrangements with Wesbank. I even provided proof in the form of payslips, bank statements and UIF correspondence why I did no received UIF in May 2020. UIF incorrectly submitted by my employer. This is affecting my credit record, which was always excellent up to this pandemic. Please investigate and clarify this contradictory messages from Wesbank