1 reviews | Active since Dec 2011
Contract loaded incorrectly!
I have been a client of Wesbank for 3 years, I have never missed a payment. On the 31/07/2015 I purchased a new vehicle from Hyundai Strydom park, my first payment as per my contract should go off on the 28/09/2015, yet I received a statement stating I would be billed on the 28/08/2015, I immediately called them, the person on the line pulled up my contract and confirmed that Wesbank was infact wrong and he would put my query through as it was valid. Since then (a week ago) I spoke to about 5 different ppl about this all with their own versions. Curt Moonsamy contacted me, confirmed it was Wesbanks fault and said it would be sorted out latest 21/08/2015, then Noeleen (Apparently the Business customer manager or something) called me on the same day and screamed at me telling me its the dealerships problem as they didn't change the date and that my contract was incorrect and I should have checked it. I called Curt again on Friday and nothing has been done yet, apparently I now need to sign a new contract even though my previous one is 100% correct, the debit order is still due to go out on the 28/08/2015 !!!!! This is breach of contract and I will contact the Ombudsman!!!
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
Let us also use this occasion to apologise for your regrettable experience because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of this aspiration.
A manager has contacted to you to advise of the measures to be implemented in order to align the your understanding of the facts with the contractual agreement.
We trust that this is in order and hope that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Best regards,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
Let us also use this occasion to apologise for your regrettable experience because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of this aspiration.
A manager has contacted to you to advise of the measures to be implemented in order to align the your understanding of the facts with the contractual agreement.
We trust that this is in order and hope that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Best regards,