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Clayton H
1 reviews | Active since Jul 2011
09 Aug 2021, 15:51
Continue to debit account months after account settled
I settled my vehicle finance in May, Wesbank still debited my account July and August. My account shows it is in credit now. I have contacted Wesbank to which no solution has been offered. What is going on??? please give me my money back and stop debiting my account!
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Replies (2)
WesBank's replyOfficial
10 Aug 2021, 07:52 Dear Clayton H , We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
WesBank's reply10 Aug 2021, 07:52
Official
Dear Clayton H , We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
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Clayton H's updateReviewer Update
12 Aug 2021, 10:19Wesbank refunded my money and commited to close the account. Resolved but unfortunate that It was not resolved correctly in the first place
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Clayton H's update12 Aug 2021, 10:19
Reviewer Update
Wesbank refunded my money and commited to close the account. Resolved but unfortunate that It was not resolved correctly in the first place