JG
Jaco G
1 reviews | Active since Feb 2022
24 Feb 2022, 12:33
Continious poor service from Wesbank
I have requested my vehicle registration documents to be sent some three weeks ago. Wesbank Bloemfontein sent it with the wrong telephone number accompanying the parcel. Therefore the courier could not contact me for delivery and the parcel was sent back to Bloemfontein.
After enquiring with Wesbank head office I was informed that they had not received the parcel yet but will contact me as soon as it has arrived.
It has now been two weeks since and I am still waiting for a reply.
Very poor service, I’m not satisfied with this and surely will have to think twice about ever using Wesbank again or recommending Wesbank to anyone.
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Replies (2)
WesBank's replyOfficial
25 Feb 2022, 12:40Dear Jaco G,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
WesBank's reply25 Feb 2022, 12:40
Official
Dear Jaco G,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
JG
Jaco G's updateReviewer Update
31 Mar 2022, 14:47I’d like to thank Mrs. Neo Sithole, Service Resolution Consultant at WESBANK MOTOR RISK MANAGEMENT, for her help with tracking down the ‘lost parcel’ and having it delivered.
Unfortunately I encountered a problem when I went to the post office to make myself the Title Holder as well as the owner of the vehicle.
As per the eNaTIS Person Query, the Proxy for my vehicle is PR Van Niekerk. In the parcel I received from Wesbank the Proxy details entered is for E Molefe. I also received a document stating that E Molefe is a legal Wesbank representative, this document includes a certified copy of Mr Molefe’s identity document.
I cannot understand how Wesbank is capable of making this mistake!?!
Is this not part and parcel of the service you offer!!
I obviously had to take time off work to visit the post office, now I will have to take another afternoon off to go to the post office again. As I’m self employed this means some more lost income in the near future. Will Wesbank reimburse me for this lost income??
I can’t help to wonder whether I will have to wait another 2 months before I receive the corrected documents and if they might even be the correct documents then.
Once again: Very poor service!!
Unfortunately I encountered a problem when I went to the post office to make myself the Title Holder as well as the owner of the vehicle.
As per the eNaTIS Person Query, the Proxy for my vehicle is PR Van Niekerk. In the parcel I received from Wesbank the Proxy details entered is for E Molefe. I also received a document stating that E Molefe is a legal Wesbank representative, this document includes a certified copy of Mr Molefe’s identity document.
I cannot understand how Wesbank is capable of making this mistake!?!
Is this not part and parcel of the service you offer!!
I obviously had to take time off work to visit the post office, now I will have to take another afternoon off to go to the post office again. As I’m self employed this means some more lost income in the near future. Will Wesbank reimburse me for this lost income??
I can’t help to wonder whether I will have to wait another 2 months before I receive the corrected documents and if they might even be the correct documents then.
Once again: Very poor service!!
JG
Jaco G's update31 Mar 2022, 14:47
Reviewer Update
I’d like to thank Mrs. Neo Sithole, Service Resolution Consultant at WESBANK MOTOR RISK MANAGEMENT, for her help with tracking down the ‘lost parcel’ and having it delivered.
Unfortunately I encountered a problem when I went to the post office to make myself the Title Holder as well as the owner of the vehicle.
As per the eNaTIS Person Query, the Proxy for my vehicle is PR Van Niekerk. In the parcel I received from Wesbank the Proxy details entered is for E Molefe. I also received a document stating that E Molefe is a legal Wesbank representative, this document includes a certified copy of Mr Molefe’s identity document.
I cannot understand how Wesbank is capable of making this mistake!?!
Is this not part and parcel of the service you offer!!
I obviously had to take time off work to visit the post office, now I will have to take another afternoon off to go to the post office again. As I’m self employed this means some more lost income in the near future. Will Wesbank reimburse me for this lost income??
I can’t help to wonder whether I will have to wait another 2 months before I receive the corrected documents and if they might even be the correct documents then.
Once again: Very poor service!!
Unfortunately I encountered a problem when I went to the post office to make myself the Title Holder as well as the owner of the vehicle.
As per the eNaTIS Person Query, the Proxy for my vehicle is PR Van Niekerk. In the parcel I received from Wesbank the Proxy details entered is for E Molefe. I also received a document stating that E Molefe is a legal Wesbank representative, this document includes a certified copy of Mr Molefe’s identity document.
I cannot understand how Wesbank is capable of making this mistake!?!
Is this not part and parcel of the service you offer!!
I obviously had to take time off work to visit the post office, now I will have to take another afternoon off to go to the post office again. As I’m self employed this means some more lost income in the near future. Will Wesbank reimburse me for this lost income??
I can’t help to wonder whether I will have to wait another 2 months before I receive the corrected documents and if they might even be the correct documents then.
Once again: Very poor service!!